Over 50% of our business is from return customers or referrals from other customers.
With this in mind, we thought you might like to hear it from them…
"Just a quick note to thank you for all the work involved in producing the Herculaneum DVD. Thanks, in particular, for dealing with the Italian side on technical matters. DVD has come through nicely and is already on sale."
"I look forward to receiving the Japanese version CDs tomorrow. The English version which was distributed to partners on Frida October 7, 2008 ity of production and the functionality of the CD. Look forward to dealing with you again in the future."
"CDs turned up today and they look fantastic. As in, really fantastic [and to say I have high standards is an understatement]. Thanks so much for everything, from managing my initial paranoia through to advice and the extra bit of design on the cello layer. I couldn't be happier with the results.See you in 6 months for the next EP."
Independent feedback (unique in this market)
Media Movers are the only CD/DVD/USB and/or print supplier in Australia to have total independent customer feedback on all sales. That is, we have an independent company contact every customer who has purchased product requesting feedback and publish that feedback completely. Some say this is potentially disastrous to have uncensored feedback from the market, but Media Movers believes in its products and its service and we get better through listening to this feedback from our customers.
How it works(the following is supplied by Feefo – independent data gatherer and publisher)
Feefo is independent of all the suppliers who have joined us.
When they join, suppliers volunteer to give ALL their customers (who have an email address) the opportunity to give public feedback, so anyone who has comments, both good and bad, that they want to say publicly can do so.
Our questions are very simple. When you give feedback, we ask you to rate service and product each with four options – excellent, good, poor, or bad. We then invite you to make a comment.
We don’t give you any ‘middle’ option because if you have no feelings there is no reason why you should make a comment.
If you buy from one of our suppliers, you too will have a chance to give your feedback. We hope that this will give you the confidence to buy from trusted suppliers
How our ratings are calculated
Our ratings are calculated on a simple formula:
The Feefo rating = Number of positive responses / Total number of responses as a percentage.
Unless otherwise specified, the period over which the rating is calculated is the shortest of our ‘standard’ periods for which there are over 200 ratings – the ‘standard’ periods are week/month/6months/year
Sometimes, because of an increase or decrease in the number of ratings, the default rating period can change, and it always ‘moves on’ with time, as new ratings arrive at one end, and older ratings drop off at the other. This can result in small movements of the rating up and down, but overall the rating should reflect the latest state of customer satisfaction with our suppliers.